Returns & Exchanges
At MoonBrew, we want you to be completely satisfied with your celestial style, which is why we offer a 30-day window for returns and exchanges on all unworn fashion pieces. Our goal is to ensure your shopping experience is as seamless and enchanting as our collections.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing